Frequently Asked Questions
When will my order ship?
Ready-to-ship items will ship within 3 business days (M-F), tonal colors that are dyed to order will be ready to ship within 9 business days (M-F).
If an order is placed for ready-to-ship items and dyed to order items I will hold all items until the dyed to order item is ready for shipment (within 9 business days M-F).
All items will be shipped via the United States Postal Service. Just as a reminder. Once the item leaves my hands, the postal service is responsible to get it to you within the time frame, the shipping time is an estimate it is not guaranteed by USPS.
Please double check your shipping address before submitting your order. I will ship to the address you provide. If there is an issue delivering to the address you provide, and it is returned to me, you will be responsible for the re-shipping costs.
Why haven't I received an emailed shipping notification yet?
You will receive an automatic email with the shipping notification and tracking information when the first USPS scan happens. (This is more accurate than sending you a shipping notification when the label is printed).
The email is sent to the email address that you provided on your order. Order and tracking information is only given to that email address for customer privacy, so when ordering, please make sure your email address is typed correctly.
All ready to ship orders will always ship within 3 business days. That means if you order Friday, Saturday or Sunday - it will ship out by Wednesday. Sometimes the first USPS scan for tracking is a 24-48 hours behind when we actually mail your package, but rest assured, we've sent it and you'll get a notification as soon as USPS updates.
Will you combine my orders?
We do combine orders to be able to package them together and cut down on packaging waste. In most cases, for Domestic Shipping (US) that will bump your order from First Class to Priority, which is faster shipping and you're saving some money on the bump up. We will only issue a refund if it's more than a $3 savings to you. We process refunds about once a week, not at the same time as we process orders for shipping.
IMPORTANT: Refunds will not be issued for International or Canadian customers using the Flat Rate Shipping Promotion, you must check out all in one order to take advantage of the savings.
How long will it take for me to receive my order?
For US customers, generally, you'll receive your order within 7-10 business days, tracking is provided for all US orders.
For international customers, generally, 2-4 weeks.
There are always exceptions to this, customs delays can occur. Please reach out to the US Postal Service (usps.gov) or your local postal office in your country to ask questions first. If it's been longer than 6 weeks, please let me know. While I will do my best to ask questions, I have no control over your shipment once it leaves my hands.
I am not responsible for items lost or damaged in transit or postal errors. There is always a shipping confirmation and tracking that the item left my hands and was received by the United States Postal Service. For most countries, tracking stops when it leaves the US border.
Is there shipping insurance on my order?
First Class Mail in the US is not insured. If the package is lost or damaged in transit, it is not my responsibility.
Priority Mail in the US is insured through the US Postal Service (usps.gov) and all claims must be settled by you, the recipient, through USPS. The reason you need to settle the claim, is because once the package is picked up by USPS, the ownership of that package is now yours.
International Mail under $100 is not insured, unless by request. I can invoice you for the insurance amount.
International Mail over $100, I do insure. Please let me know if there are any claims to be settled. Be prepared to provide details and photos.
I am upset that I was charged customs, what can you do about it?
I hate taxes too! But, this is the price we have to pay for receiving products internationally. I have to pay customs when I purchase products from outside the US as well.
Customs charges are determined by your local government/entity. Those fees go straight to them, so if there are questions and concerns, please address them with your local government/entity.
Lolodidit is not responsible for shipping delays or customs charges. We will always include a receipt in your package and on the customs form we will list the items with the correct value.
Can I return my order?
We want you to be absolutely pleased with your purchase. If you would like to return an item, it must be in its original condition and packaging with tags intact. You may return within 14 days of receiving your order. Please contact us to make arrangements for returns. I cannot return your order after this 14 day period, so please make sure you are happy with your purchase upon receiving your items. I will refund any returns after I receive the item(s) from you and have verified it is in an acceptable condition for a return. You must ship the item(s) back to my PO Box and email me the tracking information. You are responsible for return shipping expenses, unless an error was made on my part. Shipping charges will not be refunded.
Our Return Address is:
8545 W Warm Springs Rd. A-4 #239
Las Vegas, NV 89113